Service OperationsCustomer Care SpecialistSV73XX – Phoenix

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.


Role: Service Operations Customer Care Specialist
Location: Phoenix, AZ

Are you a fit?
Do you enjoy providing exceptional customer service? Would you like to interact with Humana's customers to help diagnose and resolve their problems and concerns?

Assignment Capsule
As a customer care specialist you will: directly respond to questions, resolve concerns and provide guidance on transactions, inquiries and complaints from both internal and external customers.

• Receive, document and resolve customer inquiries by using established best practices.
  
• Build lasting relationships with Humana's customers.
  
• Educate customers, providers and employers about Humana's products and services both over the telephone and through face-to-face briefings.

Key Competencies

• Build Trust: You honor your word by doing what you say you are going to do.
  
• Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
  
• Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
  
• Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.

Role Essentials

• High School Diploma
  
• Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access.
  
• Ability to type 50-55 wpm.
  
• Capacity to maintain confidentiality.

Role Desirables

• Associate's or Bachelor's Degree.
  
• Previous inbound call center or related customer service experience
  
• Fluency in Spanish.

Reporting Relationships
You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.

Apply Here