TeleSales Specialist – Phoenix

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 11 million medical members located primarily in 15 states and Puerto Rico. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 43-year history, Humana has consistently seized opportunities to meet changing customer needs.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.


Role: Sales Telesales Specialist
Assignment: Medicare
Location:

Are you a fit?
Are you a self-starter and an effective communicator? Would you enjoy using your business knowledge to help support and improve a team of sales associates?

Assignment Capsule
As a telesales specialist in our Medicare operations you will: respond to customers' calls, asses their needs and find a suitable Humana product. You will use customer service, sales and product expertise to influence both internal and external customers, optimizing business outcomes in the process.

• Provide general information about Humana's products, coverage plans and rates to prospective customers and brokers over the telephone
  
• Build and sustain productive long-term relationships with insurance agents and sales associates
  
• Meet and consistently exceed sales and activity goals established for individual representatives and teams

• Builds Trust: You honor your word by doing what you say you are going to do.
  
• Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
  
• Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
  
• Is Accountable: You meet clearly stated expectations and take responsibility for achieving results.

• High School Diploma
  
• Prior experience in telesales, customer service or retail sales

• Associate's or Bachelor's Degree in Business, Finance or a related field
  
• Valid state health and life insurance licenses
  
• Fluency in Spanish

• You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.